1. Payment Processing

Tourpedia employs industry-standard security measures to ensure the secure processing of payment transactions. Our payment gateway partners use encryption and secure protocols to protect your payment information during transmission. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your payment information, we cannot guarantee its absolute security.

2. Encryption

All sensitive information, including payment details, is transmitted using Secure Socket Layer (SSL) technology to ensure its confidentiality and integrity. SSL technology encrypts the data exchanged between your browser and our servers, minimizing the risk of unauthorized access.

3. Payment Information Storage

Tourpedia does not store your payment card details. All payment transactions are processed through secure third-party payment gateways that comply with Payment Card Industry Data Security Standard (PCI DSS) requirements. These payment gateways handle all sensitive payment information, including credit/debit card details.

4. Fraud Prevention

To protect against fraudulent activities, Tourpedia and our payment gateway partners employ advanced fraud detection and prevention systems. These systems monitor transactions for suspicious activities and may involve additional verification steps to ensure the legitimacy of transactions.

5. User Responsibility

You are responsible for maintaining the confidentiality of your payment information and for any activities that occur under your account. If you suspect that your payment details have been compromised, you should immediately contact Tourpedia and your bank or card issuer to report the issue and take appropriate action.

6. Secure Transactions

When using our website or app for transactions, ensure that you are on a secure network and avoid accessing the website from public or shared computers. Always log out of your account after completing a transaction to prevent unauthorized access.

7. Dispute Resolution

In the event of a dispute related to a payment transaction, please contact Tourpedia’s customer support team promptly. We will work with you and the payment gateway provider to investigate and resolve the issue in accordance with our refund and dispute resolution policies.